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New Member
Posts: 2
Registered: ‎03-12-2019

Missing digital code for game

Hi, I purchased the digital version of Mario Kart 8 Deluxe on March 10, but I have not received the email with the instructions on how to get the game.

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Posts: 3,058
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Registered: ‎11-29-2016

Re: Missing digital code for game

Good afternoon, BernieVillalobos,

 

Welcome to our forums, and thank you for connecting with us regarding your code!  Generally speaking, you should receive your digital copy of your game shortly after your order has been placed, so I’m sorry to hear it’s taking us a bit longer to get your order processed.

 

While it’s not common, there are instances where our orders may take a bit longer to process than we anticipated.  Going forward, I recommend keeping an eye on your email inbox for any updates regarding your order, and I’m optimistic you’ll be receiving an update soon.

 

Thank you for your patience,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 457
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Registered: ‎11-30-2015

Re: Missing digital code for game

This post has been moved to its own topic on the Gaming Support board.

New Member
Posts: 2
Registered: ‎03-12-2019

Re: Missing digital code for game

It has been 2 weeks and the download code is nowhere to be found, I have been checking my email everyday but I only get deals emails.

Posts: 11,360
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Registered: ‎01-03-2013

Re: Missing digital code for game

Hello BernieVillalobos, 

 

Thank you for following up with us! After waiting two weeks for your code to arrive, it's safe to say you've definitely allowed plenty of time for the process to work as it should. I would be happy to take a look at your purchase for Mario Kart 8 Deluxe to see where things stand. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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