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Posts: 4
Registered: ‎11-25-2016

Missing digital code for Super Smash Bros. Ultimate Fighters Pass

I purchased the Super Smash Bros. Ultimate Fighters Pass online on April 22nd, but I can never receive any digital codes via e-mail. I contacted Gaming-BBY twice but received a different code that had nothing to do with this item, and received a voicemail stating that the code was generated and sent to my e-mail, when I especifically mentioned -in the private message- that I cannot receive codes via e-mail because there has to be some kind of glitch/issue with Best Buy's code delivery system (the e-mail does not arrive in the SPAM or promotions folder either). 


I appreciate the help, but I only need the 16 digit Nintendo E-Shop code posted in a private message. As much as I like doing business with Best Buy, I am going to have to stop purchasing digital items online because this code delivery system is not working correctly. 

Posts: 575
Topics: 24
Kudos: 177
Solutions: 37
Registered: ‎11-30-2015

Re: Missing digital code for Super Smash Bros. Ultimate Fighters Pass

Hello, RicardoDavidGonzález,

Thanks for posting with us again. I apologize for the confusion with your code, and would be happy to look into this for you. Can you please send me a Private Message with your full name, email address, and phone number? You can find a link to send a Private Message in my signature.


If you have not already done so, I would highly recommend adding to your safe senders list in the event that you continue to have issues receiving emails from us.


Fey|Social Media Specialist | Best Buy® Corporate
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