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Posts: 15
Registered: ‎11-30-2016

Missing bonus item from preorder pickup



I preordered Mario Golf: Super Rush for the switch and went to the store and picked it up. I asked about the free item which was the Mario Golf: Super Rush Bag Tag and they said that they didn't get any bonus items in the store and I should get it in the mail. My order does not show this bonus item included. How would I go about getting this item? The bonus item does appear to be in stock and works if I add a new copy of mario golf to my cart. Thank you for your help.

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Registered: ‎10-10-2012

Re: Missing bonus item from preorder pickup

[ Edited ]

Greetings, rishiraja,


Thanks for choosing Best Buy for your preorder of Mario Golf: Super Rush.  Getting a free bonus item on top of the game would obviously be a huge draw, and I can certainly understand your interest in getting one.


Please know that the availability of physical gift with purchase items like this at the store level can be limited, and if your order didn’t show the bonus item, it was because the store you chose had already fulfilled their limits for that item.  At this point, there isn’t a way for us to get that item beyond having you speak with the store management to confirm they didn’t get any of the item, or returning your order and ordering a new copy to ship to your home, or be fulfilled by a store that still has stock of the free item.


I apologize for any disappointment that this may cause you.




Bill|Senior Social Media Specialist | Best Buy® Corporate
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