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Member
Posts: 14
Registered: ‎12-14-2016

Missing add on item from an order

Back on June 11, 2018, I preordered Smash Bros Ultimate for Nintendo Switch. It was supposed to come with a coin. When I went to pick up my order on December 13, 2018, the game was there, but the coin was not. For some reason, the coin was cancelled. The store told me they didn't have any more. The forums told me the same thing.

Right now on the website, the game is available with the coin. Can I get my coin sent to me? It seems they are back in stock.
Posts: 3,201
Topics: 25
Kudos: 330
Solutions: 189
Registered: ‎11-29-2016

Re: Missing add on item from an order

Good afternoon, dam091,

 

Welcome back to our forums.  I hope you’ve been enjoying your copy of Super Smash Bros. Ultimate since it was released last year, as I’ve heard it’s one of the must-have games for the Nintendo Switch.

 

In regards to the coin associated with Super Smash Bros. Ultimate, or any items included free with purchase, please know these items are offered while supplies last.  Once the coin was no longer available after your initial purchase, we’ll be unable to add the item back to your order.  Knowing this may not be the answer you were hoping for, I apologize for any further disappointment this news may bring.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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