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New Member
Posts: 3
Registered: ‎01-09-2019

Missing Xbox gold subscription code on receipt

Bought an Xbox online(Best Buy) with in store pickup and package said that there should be subscription code on the receipt. Online receipt has no code and folks in store could not help.

Called Best Buy and they said this is known issue and there should be code in the box, double checked but box has no codes. There is 14 day code gold membership code and no 3 month code.

any ideas?

Posts: 2,152
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Registered: ‎08-08-2017

Re: Missing Xbox gold subscription code on receipt

Hello and welcome, Hsbuttar,


I’m not a big gamer myself, but I’ve used many subscriptions to know that an activation code of some sort is almost always crucial to redeeming your membership.  I’m sorry for the troubles you’ve had with your Xbox Gold Subscription thus far, but I’ll be happy to step in and see how I can help.


In order for me to do so, I’ll need some additional information from you first.  When you can, please send me a private message with the following details:


  • Your full name
  • Email address
  • Phone number
  • Order number, or:
  • Customer Service Pin from the bottom of your receipt


To send me a private message, just click on the blue button in my signature below labeled “Private Message”.


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-09-2019

Re: Missing Xbox gold subscription code on receipt

Thank you for prompt reply. Just sent you the message per your request.



New Member
Posts: 3
Registered: ‎01-09-2019

Re: Missing Xbox gold subscription code on receipt

If you have similar issues (you bought around Christmas), here’s the response from Best Buy expert:


I can understand the confusion with the card coming attached to the box. This is actually not included with your purchase but can be purchased in one of our stores. The regular pricing for that is typically in the top right-hand corner of the box. The only code included in this would be the one that you received for 14 days. 



Social Media Specialist  



essentially, you get the card if you buy in store but if you buy online and pick up in store you won’t. Weird indeed. Bought something at Best Buy after 10 years and it seems they still don’t treat there customers well. Should have stayed with my regular warehouse store.