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Posts: 1
Registered: ‎05-12-2021

Missing Switch digital code

Hi! Yesterday I bought a digital code for Xenoblade Chronicles Definitive Edition I still didn't receive the email with that code, the current status of the order is "Order Received" and I already check in spam folder. In the help site it says that the maximum time to wait is 8 hours.

Could someone help me please?

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Missing Switch digital code

Hello, burromdq, and welcome to our online community!

Thank you for posting on our forum for support. I'm sure you've been looking forward to receiving your digital code, and I'm glad you reached out here. I'd like the chance to review your order and help.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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