Gaming Support

[AlphaPrime0509]

So I just got a plush version of Shantae from the Shantae and the seven sirens game that was meant to come with the code on the receipt but it wasn't there. I found this forum and it said that the code could be emailed but since my mom's name is on the account I check her email and nothing was there. How would I go about resolving this?

[AndrewB-BBY Social Media Specialist]

Hi there, AlphaPrime0509,

Welcome to our community forums. I appreciate you reaching out to us about this purchase. I'm sure you're looking forward to getting this game downloaded and up and running, I'd be glad to see what I can do to help you out with this.

In some cases the email containing these codes may be filtered out of your inbox and into the Spam, Junk or promotion folders. Did you check these as well to see if this may have been misdirected?

If you're still not having any luck finding this I'd like to review your purchase information and will need a few more details to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.