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Posts: 5,098
Topics: 43
Kudos: 472
Solutions: 286
Registered: ‎12-23-2016

Re: AMD Raise Your Game codes

Hi all,


There is currently a delay in getting those codes out to everyone. Please rest assured, we are working on a solution, and we’ll post an update once we have one. Until then, I’ll ask you to please sit tight. We truly appreciate your patience.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-29-2019

Re: Missing Raise The Bar Fully Loaded Bundle With Cyberpower PC

Same problem. I recently ordered the following:

 

HP - Gaming Desktop - AMD Ryzen 7-Series - 16GB Memory - AMD Radeon RX 580 - 1TB Hard Drive + 128GB Solid State Drive - Shadow Black With A Brushed Hairline Pattern

 

I was expecting the game bundle that was included in the deal to be delivered to me via email. However, it has not happened yet. After calling and being redirected to India someone told me he does not have the access and "codemaster" needs to create a code and send it to my email, and I better wait for 24 more hours.

 

Still after two days I have not received any code. This is ridiculuous, particulaly now that I see this issue has been occuring frequently.

 

Please advise.

New Member
Posts: 1
Registered: ‎01-30-2019

Purchased an rx580 on 1/26/19. Did not receive amd promo.

As stated in the title. I even went back to best buy 2 days later and they "reissued" the promo and still nothing. The code did not show up on receipts either or my best buy account.
Posts: 5,098
Topics: 43
Kudos: 472
Solutions: 286
Registered: ‎12-23-2016

Re: Purchased an rx580 on 1/26/19. Did not receive amd promo.

[ Edited ]

Hi, Jov_,


Thanks for joining us at the Best Buy Community forums to reach out about the AMD Raise the Game promo. I’m sure you are excited to get those games, and I apologize for the delay.


There is currently a delay in getting those codes out, but we are working on getting them issued. We do not have an estimated time for them to be sent, as of now. If your purchase qualified, however, the code should be sent to you automatically once they start going out.

 

I'd be happy to double check to make sure that purchase qualified. P Lease send me a private message, through the link in my signature, with your name, email address, phone number, and the customer service PIN from your receipt.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-30-2019

Never received my code for AMD game bundle - seems a common problem

I purchased Monday in your Durham NC store:

HP - Gaming Desktop - AMD Ryzen 7-Series - 16GB Memory - AMD Radeon RX 580 - 1TB Hard Drive + 128GB Solid State Drive - Shadow Black With A Brushed Hairline Pattern
Model:690-0034
SKU:6280606
 
I never received an email with a code to download the bundle:
Raise the Game Fully Loaded Bundle - Windows [Digital]
 
I've sent a private message to Alexandra with my name etc, as mentioned in other posts. Is there anyone different I should contact about this issue.
 
Thanks.
 
 
New Member
Posts: 4
Registered: ‎11-25-2018

Re: Never received my code for AMD game bundle - seems a common problem

I was told Best Buy ran out of codes. Is this true? The promotion is still advertised on eligible items product pages. The promotion shows up on my receipt from my purchase a few days ago. So are those that recently purchased items not going to get their codes? I would like to know soon so I am not waiting around for a code and miss my return period.

New Member
Posts: 1
Registered: ‎01-31-2019

No code for Fully Loaded Digital Download

Hi, I purchased the following AMD Gaming PC last week and have contacted Best Buy Customer Service twice for the game code. Both times I was promised that an email would be sent out in 48 hours.

HP - Pavilion Gaming Desktop - AMD Ryzen 5-Series - 8GB Memory - AMD Radeon RX 580 - 1TB Hard Drive + 128GB Solid State Drive - Shadow Black With A Brushed Hairline Pattern

I was supposed to receive a promo code for 2 free games with my purchase. This promo item is called "Raise the Game Fully Loaded Bundle - Windows [Digital]". It is shown on the product page on the Best Buy Website. Unfortunately, I never received this code. This is very frustrating.

Can someone please help?
Posts: 2,877
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: No code for Fully Loaded Digital Download

Good evening, Smarts,

 

Welcome to our forums, and thank you for connecting with us through our Support Forums.  Upgrading to a new gaming desktop is awesome on its own, but getting a free bonus item with your purchase too?  Well, that’s just the perfect icing on the cake!

 

I’m sorry to hear you haven’t received the code you’ve been waiting for, but if you haven’t done so yet, I recommend checking out our Game Codes-Read Me First floated post for steps you can take to contact our Gaming Support team for further assistance.  I’m optimistic our Gaming Support team will be able to assist you in getting your code to you soon.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 7,459
Topics: 3,268
Kudos: 157
Blog Posts: 22
Solutions: 324
Registered: ‎10-10-2012

Re: Missing Raise The Bar Fully Loaded Bundle With Cyberpower PC

Good Morning, everyone,

 

I’m happy to report that we’ve gotten more codes back in for the “Raise the Game” promotion and all outstanding orders should have been sent their codes.  Please make sure that you are checking your spam/junk mail folders for the email with your codes and with Gmail in particular, the Promotions folder.

 

If for some reason you are still waiting on a code, please make sure that you are sending a private message to our Gaming-BBY inbox with the following format:

 

Message SubjectGame Title & Platform or Promotion
Message Body: Include...

  • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
  • Missing offer
  • Email address (the one you provided for the code)

 

Please ensure you provide all of this information to Gaming Support for the fastest service.  Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.  However, please keep in mind that due to the volume of requests, it can take 24-78 hours for your request to be viewed and responded to.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-01-2019

Re: Missing Raise The Bar Fully Loaded Bundle With Cyberpower PC

Hi i bought a gaming pc last week, there was no code on the receipt and no code sent to the email attached to the reward account. Its been almost a full week and the in store customer service pointed me at AMD, and AMD pointed to best buy. I'd like to get what i qualified for, but with both sides giving me the run around i feel like I'm gonna come out of this with nothing.