01-19-2019 11:35 AM
01-24-2019 12:41 PM
I purchased a HP Pavilion 690-0024 yesterday. I thought I would get the codes on the receipt but I didn't. What do I have to do to get the codes? I still have the receipt, with a reference number, a customer service PIN, and stuff like that. I didn't give an email address. So what do I need to do to get the codes?
01-29-2019 03:04 PM
Just as the title says.
I have contacted best buy in person and through customer support. Response CONTACT AMD!
Sure I have contacted AMD customer support, funny thing I was told by AMD to contact bestbuy.
All I want is a resolution and as a consumer be given what I paid for.
At this point after all the money I spent on a new computer with lots of goodies I really want to return all my items and shop else where.
All I am asking for is a resolution.
01-29-2019 03:39 PM
Thanks for joining us at the Best Buy Community forums. I apologize for the delay in getting that game code out to you.
I see you also sent in a private message about this. I’ll shortly be sending you a reply. You can check that reply by logging in to your forum account and clicking on the orange envelope in the top right corner of the page.
01-29-2019 06:08 PM
I bought the card on january 26th and thought they printed out the code on the reciept. so I called through the phone twice and went into the store only for the service desk to tell me to contact through the phone support, they told me to wait 24 to 48 hours for a code to appear in my email and it hasn't come in at all. you think you'd get the code right away after purchasing the graphics card not 1 to 2 days
01-29-2019 06:30 PM
Welcome to the Best Buy Community forums. I’m sorry that your code hasn’t arrived just yet.
We are aware of delays with getting the Raise the Game codes sent out, and are working on a solution. It may still take some time to issue the code, however.
If you haven’t received that code in seven days, please let me know, and I’ll see if I can get you an additional update. For now, however, the best course of action is to just hang on and wait.