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New Member
Posts: 1
Registered: ‎12-21-2018

Bought a Gaming PC with AMD Raise the Game bundle, didnt get the bundle.

I bought the pc from Bestbuy in Roanoke, VA. But did not recieve the digital codes for my 3 free games with it. I have been waiting for 4 days please help... Thankyou

New Member
Posts: 1
Registered: ‎12-21-2018

Raise the Game Fully Loaded Bundle - Windows [Digital] Missing Code

Hello!

I recently purchased a laptop in-store including the AMD code as per the website. Unfortunately, no associate in the area knew anything about it, so there was no code included on my receipt. A return to my Best Buy location redirected me to the support line, as they could not do anything in-store. A call to customer support told me to wait 48 hours to get a code, those 48 hours have passed. I'm hoping I can get some assistance on this issue like others here, thank you!

New Member
Posts: 1
Registered: ‎12-21-2018

Missing “Raise The Game Fully Loaded” Bundle.

Hi! I recently purchased the gma3000bst CyberPowerPC model from bestbuy, and it advertised the “Raise The Game Fully Loaded” bundle on the website. When I recieved my PC however, it didn’t come with an included voucher and there wasn’t any code on the receipt or in my email. I’m about to call customer support to see about the issue, but I wanted to post on the forums to see if I can talk to a rep here.
New Member
Posts: 1
Registered: ‎12-28-2018

Never Received AMD Raise The Game Code

I made a purchase of an XDX AMD RX 580 GPU on 12/19/2018 that was supposed to include a code for the AMD Raise The Game promotion. There is no code on the reciept, I have recieved no email (spam or otherwise) regarding the code, and no physically mailed code has turned up. Seems like I'm not the only one around who has had this issue either. What do I need to do to get this code?

New Member
Posts: 1
Registered: ‎01-05-2019

Re: Never Received AMD Raise The Game Code

I called customer service twice this week and both times they basically told to wait with no eta of the code delivery. I bought the pc from Best Buy because of the bundle promo I could’ve gotten it from Walmart instead. Very disappointed.

Posts: 5,528
Topics: 320
Kudos: 185
Blog Posts: 12
Solutions: 316
Registered: ‎01-21-2014

Re: Never Received AMD Raise The Game Code

Hello everyone,

 

Welcome to the forum! We definitely don’t want you missing out on your bonus game code, so we’ll be happy to look into this for you.

 

If you’ve checked any spam or promotions folders you may have and are still not seeing your code email, please send a private message verifying the following information to our Gaming-BBY inbox so we may assist with locating your code. 

 

Full Name

Phone Number

Email Address

 

Thank you,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎01-05-2019

Did not receive my AMD Raise the Game Bundle with my HP Gaming Desktop Purchase

I bought the HP Gaming Desktop with an AMD RX580 and it came with a game bundle back in December but the code has yet to arrive in my e-mail. I have searched my junk, spam and all my other folders but there is nothing in there. I was wondering if there is a way to get the code e-mailed to me?

New Member
Posts: 1
Registered: ‎01-30-2018

Re: Never Received AMD Raise The Game Code

I have already sent a private message to the Gaming-BBY Inbox regarding the Raise The Game bundle and still have not received a response or code, it has been over a week now. I will try messaging again as I didn't include phone number in the previous message (I filled out the form response from the stickied post) but am posting in this thread just to make sure the response didn't accidentally get overlooked.

New Member
Posts: 1
Registered: ‎01-14-2019

Never received Raise the Game promo code

I purchased a hp gaming desktop with amd components yesterday and i still haven't recieved any codes for the raise the game promo that is mentioned on the receipt. I have reciept and pin #, any help would be appreciated. thanks.

New Member
Posts: 1
Registered: ‎01-15-2019

Re: Never received Raise the Game promo code

After a few short PMs to Kyle and the BBY Game Support staff, I received my code and was able to register for the Raise the Game Promo.  These folks took care of everything very promptly.  They were awesome.