12-21-2018 09:37 AM
I bought the pc from Bestbuy in Roanoke, VA. But did not recieve the digital codes for my 3 free games with it. I have been waiting for 4 days please help... Thankyou
12-21-2018 10:05 AM
I recently purchased a laptop in-store including the AMD code as per the website. Unfortunately, no associate in the area knew anything about it, so there was no code included on my receipt. A return to my Best Buy location redirected me to the support line, as they could not do anything in-store. A call to customer support told me to wait 48 hours to get a code, those 48 hours have passed. I'm hoping I can get some assistance on this issue like others here, thank you!
12-21-2018 12:21 PM
12-28-2018 12:10 AM
I made a purchase of an XDX AMD RX 580 GPU on 12/19/2018 that was supposed to include a code for the AMD Raise The Game promotion. There is no code on the reciept, I have recieved no email (spam or otherwise) regarding the code, and no physically mailed code has turned up. Seems like I'm not the only one around who has had this issue either. What do I need to do to get this code?
01-05-2019 01:09 PM
I called customer service twice this week and both times they basically told to wait with no eta of the code delivery. I bought the pc from Best Buy because of the bundle promo I could’ve gotten it from Walmart instead. Very disappointed.
01-05-2019 01:14 PM
Welcome to the forum! We definitely don’t want you missing out on your bonus game code, so we’ll be happy to look into this for you.
If you’ve checked any spam or promotions folders you may have and are still not seeing your code email, please send a private message verifying the following information to our Gaming-BBY inbox so we may assist with locating your code.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
01-05-2019 01:53 PM
I bought the HP Gaming Desktop with an AMD RX580 and it came with a game bundle back in December but the code has yet to arrive in my e-mail. I have searched my junk, spam and all my other folders but there is nothing in there. I was wondering if there is a way to get the code e-mailed to me?
01-08-2019 03:05 AM
I have already sent a private message to the Gaming-BBY Inbox regarding the Raise The Game bundle and still have not received a response or code, it has been over a week now. I will try messaging again as I didn't include phone number in the previous message (I filled out the form response from the stickied post) but am posting in this thread just to make sure the response didn't accidentally get overlooked.
01-14-2019 12:20 PM
I purchased a hp gaming desktop with amd components yesterday and i still haven't recieved any codes for the raise the game promo that is mentioned on the receipt. I have reciept and pin #, any help would be appreciated. thanks.
01-16-2019 04:05 AM
After a few short PMs to Kyle and the BBY Game Support staff, I received my code and was able to register for the Raise the Game Promo. These folks took care of everything very promptly. They were awesome.