Gaming Support

[HunterFenollol]

Hi!

My recent order (removed per forum guidelines) came in yesterday but I received no separate email containing the AMD game bundle that comes free with the PC. Can I get some help with this? Thank you!

[MichaelM-BBY Retired: Social Media Specialist · Accepted solution]

Hi HunterFenollol –

Welcome back to the forums and congrats on your new PC! We definitely don’t want you missing out on your bonus game code, so I’ll be happy to look into this for you.

If you’ve checked any spam or promotions folders you may have, and are still not seeing your code email, please send a private message verifying the following information to our Gaming-BBY inbox so we may assist with locating your code. 

• Full Name
• Phone Number
• Email Address

Hope to hear from you soon,

[Jamesrpt]

I have a similar issue. I’ve already sent a PM to Michael with the requested info.

[snipedfoo]

I recently purchased one of the included computers in the Raise the Game bundle promotion from AMD. I never received the code in my email or on the receipt. Including the trash and spam folders. How should I go about getting this?

[nickolasis]

Same here. Never received a code in store or in my email. Wondering when and how I will receive the code.

[devintejeda]

I contacted them from a chat and all i got was a phone number and from the phone number i got nothing just got put on hold for hours.

[Kanaka]

Bought an HP gaming desktop HP gaming desktop ryen 2700 with radeon rx 580 model 690-0034 at Best Buy.

Recieved email receipt and it has no code for Raise the Game Fully Loaded Bundle. Need code, thanks.

[Moongata]

Hi, I purchased the following AMD Gaming PC last week from the Best Buy website.

HP - Pavilion Gaming Desktop - AMD Ryzen 5-Series - 8GB Memory - AMD Radeon RX 580 - 1TB Hard Drive + 128GB Solid State Drive - Shadow Black With A Brushed Hairline Pattern

I was supposed to receive a promo code for 2 free games with my purchase. This promo item is called "Raise the Game Fully Loaded Bundle - Windows [Digital]". It is shown on the product page on the Best Buy Website. Unfortunately, I never received this code.

Can someone please help?

Thanks.

[OMGPacollo]

I'm on the same boat, bought an RX 590 and still haven't received any code.

[Jamesrpt]

Michael,

Thank you for your help.

James