Missing Preorder Time Warriors Skin Pack for MK11 Ultimate (PS4)

Tirnoth · ‎08-25-2018

I preordered this and never got the preorder code for this game?

"Pre-order and get the Time Warriors Skin Pack featuring Dark Web Noob Saibot, HCF Liu Kang & Blood Moon Skarlet. Mortal Kombat 11 showcases every amusing friendship, gory fatality and soul-crushing fatal blow like never before. You’ll be so close to the fight, you can feel it! Includes Mortal Kombat 11, Kombat Pack 1, Aftermath Expansion & Kombat Pack 2."

SKU: 6438081

AndrewB-BBY · ‎08-21-2017

Hi there, Tirnoth,

Welcome back to our community forums. I appreciate you writing to us about your order. I pre-order quite a lot of video games and always like to get extra DLC when I can. I'd be glad to give you some information on how to get help moving forward.

We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

Please let me know if you have any other questions I can help with!

AndrewB

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Social Media Specialist | Best Buy® Corporate
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