Gaming Support

[mrw423]

Hello,

I received my copy of The Last of Us: Ellie Edition but not every piece was included. Can you assist me in letting me know whom to contact in order to order/receive a replacement?

Thank You,

Matt

[bobberuchi · Accepted solution]

You would probably want to start with contacting the distributors. In this case it would be Sony Interactive Entertainment or Naughty Dog (the developer) Only so many of a special edition are made and the developers to not supply the resellers with spare parts and there is a good chance they are all sold out

[mrw423]

Thank you, I will try that

[balgrok09]

What items were missing from your Ellie Edition? mine arrived with a relative before night yesterday since I'm off my home address cause work an will be back next week, still sealed in box from a shared picture it arrived, now I'm worried, was your Ellie Edition delivery box sealed, same for the Ellie Edition with the seal sticker? Have seen unboxings online.

Asking since had an experience where I got a Collector's Edition from BestBuy, my previous one, where the steelbook with the game disc and dlc voucher where the only missing items inside the collector's box, the rest was inside, statue and other items, hope it doesnt't happen again, now scared to pick it up now and purchase at BestBuy from now on.

If it was either items for the special edition like steelbook or artbook that could be replaced a bit easier I think, good luck if the distributor replyes and look the issue they send you replacement parts if they have spares.

[mrw423]

It was the sticker set (I know it's not that important but I still paid for them and would like to make it 'complete')

It was in fact sealed.

[balgrok09]

Agree, Naughty and Sony put so much effort on the packaging and presentation for this editions, better than the 1st game, with many layers of boxes, I like boxes, one of the best I have seen for a Collector's Edition and the price reasonable.

I agree, every content should be respected, even something simple as stickers since it's listed as part of the collectible and Naughty dog seems to love hand over stickers with their releases, still have my Last of Us Survical Edition stickers, hope your issue gets solved and manage Naughty Dog or Sony to send you a spare.

I managed the Final Fantasy VII 1st Class Edition on the Square-Enix store since exclusive, but the only missing piece missing of mine was the instruction sheet from the Cloud and Hardy Daytona, everything was inside in perfect condition, and also the Deluxe Edition and Lanyard bonus as well, but still even as a sheet of paper is part of it and you paid for it, but cause COVID offices are closed and until they open can start assisting any issues, and it was since April. For the moment they sent me a really bad scan, I hoped at least the pdf to print it ok, but that for the moment is not possible but check back until further notice.

[bobberuchi]

Very true statements. If people are going to pay for the special editions they deserve to have in the box what they paid for. There was a special edition a few years ago where the promo from the company showed a canvas ditty bag in the kit. Turned out the company decided to save money and go with a less expensive nylon bag instead. To me that was unacceptable.

[mrw423]

Yeah, everyone got really peeved at Bethesda for that (and rightfully so)

[bobberuchi]

And to top it off, for me at least, FO 76 was not a good game. One of the few I just quit playing out of boredom.