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Posts: 1
Registered: ‎03-09-2019

Missing Game Codes - And Unable to Send Private Message to Gaming-BBY

I am missing the game codes for the NVIDIA RTX Game Bundle.


When I attempt to email the Gaming-BBY inbox, I get error"


"You have reached the limit for number of private messages that you can send for now. Please try again later."


Tried on multiple browsers, so not a cookie or cache problem.


Can someone contact me directly so that I can provide my proof of purchase?



Posts: 2,152
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Registered: ‎08-08-2017

Re: Missing Game Codes - And Unable to Send Private Message to Gaming-BBY

Hello amolina82,


Welcome to our community.  As someone who shops online quite often, I'm sure I'd be looking for help if I didn't receive a set of bonus codes I qualified for as part of a recent purchase.  It sounds like you've followed all of the necessary steps to troubleshoot this, but still ran into some roadblocks along the way.  You have my apologies for any added inconvenience this may have caused, but I'll be happy to step in and help here.


Please keep an eye out for a private message heading your way, which you can view by signing into the forum and selecting the orange envelope at the top of the page.


Thanks for posting,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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