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New Member
Posts: 3
Registered: ‎04-07-2019
Accepted Solution

Missing Game Code

Today, I bought a card to digitally install Wargroove on my switch, however the receipt I received and the card itself don't have a code on them and I haven't gotten any emails or any message from best buy at all containing the code, Can anyone help me with this?
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Missing Game Code

Good morning, trey3333175,

 

Welcome to our community.  I'm a sucker for a good deal, so noticing the option to download a game rather than have to pick up a physical copy would surely entice me to make a purchase.

 

For help getting ahold of your gaming code, please follow the instructions provided in our floated post, Game Codes - Read Me First.

 

I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-07-2019

Re: Missing Game Code

Thank you for the link, however I thoroughly checked my email, messages and the receipt. There weren't any emails regarding it and the receipt had no code on it either. I do have a customer support code if that would be of use
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Missing Game Code

Hi trey3333175,

 

Have you followed the steps listed in the article I referenced above?  Our Gaming-BBY team should be able to look into this for you further if you haven't already reached out to them.

 

Thanks,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-07-2019

Re: Missing Game Code

Yeah I have reached out and gotten the assistance required, thank you for your help as well
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Missing Game Code

Awesome!  I'm glad to hear it. Smiley Happy

 

Let us know if there's anything else we can help with, anytime.  I hope you have a great day!

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!