11-08-2021 06:16 PM
I pre-ordered "Demon Slayer - Kimetsu no Yaiba - The Hinokami Chronicles" and it was supposed to come with a Funko Pop, SKU:6457769, as a free gift. I have never received this and looking at my order in my account, there is no estimated delivery date or any indication of when it will ship, or even if it will ship at all. All it says is "getting it ready" and "we will let you know when it ships". I tried contacting customer support through chat, but I wasn't given any concrete or useful information; only vague statements and assurances that I would get it, but with no supporting evidence to back such assurances up. I am very worried because it is almost close to a month since the game release and I have never seen a bonus item be delayed like this before.
11-09-2021 01:06 PM
I had the game for store pick including the free gift. There hasn't been any update or email on it. I can't switch to shipping since the option is greyed out. I also looked around other retailers, but most are sold out. Though, the official funko website says it is available to purchase. Maybe it is due to shipping delays.
11-10-2021 02:17 PM - edited 11-10-2021 02:18 PM
Welcome to our forums! It’s always great to get bonus items when placing your orders early, and a free Funko Pop would be a great addition to anyone’s collection!
Please know there were some delays in getting these Funko Pops delivered to our shipping locations, however, we expect them to be delivered to us within the coming days, and to begin shipping to our customers shortly thereafter. Going forward, I recommend keeping an eye on your email inbox for any updates, and I’m optimistic you’ll be receiving your Funko Pops soon.
11-29-2021 06:10 PM
I just picked up the preorder bonus Funko - POP Animation: Demon Slayer - Tanjiro Kamado at BestBuy today. You should be getting it soon if you have it for shipping.