Gaming Support

[Superpapilopez]

I preordered Megaman zero/zx legacy collection online, I picked it up, but I never got my dlc for the 10 new revamped songs

[jim269us]

@Superpapilopez Fastest way to get any pre-order bonuses you never got would be to go https://forums.bestbuy.com/t5/Gaming-Support/Game-Codes-Read-Me-First/td-p/864303 and do what that says.

[SeanM-BBY Social Media Specialist · Accepted solution]

Howdy, Superpapilopez,

Good to see you back on our forums, and I’m glad you decided to purchase your copy of Mega Man Zero/ZX Legacy Collection with us!

I understand there was a hiccup in getting these codes, but I’ve received word they were sent out earlier today, so they should have hit your inbox by now.  In case you’re not seeing your code in your email inbox, spam/junk, or promotions folders, feel free to follow the instructions in the link jim269us has provided, or you're welcome to send me a private message with:

• Your first and last name
• Your phone number
• Your email address
• Your BestBuy.com order number

To send me this information privately, you’ll want to click on the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, be sure to switch to the “Full” or “Desktop” view to see this button.

Hope this helps,

[curtisd88]

It's been weeks since I preordered both games. I've sent multiple private messgaes hoping to get codes for these and no one has responded. When will I get my codes? I should've had these on release.

[ChadBonin]

Hi there,

I never received the Reploid Remix DLC for this game; I've called Elite Plus support, and they've just told me that I should have called by the release date, and that it's too late. I'm used to games having the DLC code mailed the day of release (like, I've gotten my Resident Evil 3 DLC today).

Any help? I tried to DM the "Gaming-BBY" account, but it said I had reached my max number of messages... and I've never sent a message before, so I don't know what's up with that.

Thanks.