05-11-2021 05:23 PM
Solved! Go to Solution.
05-11-2021 05:54 PM
05-11-2021 06:26 PM
05-12-2021 09:40 AM - edited 05-12-2021 09:42 AM
Good morning, Frankiegino, and Vengeance422,
Welcome to our forums! Mass Effect was easily one of my favorite gaming franchises to come out during the PS3/Xbox 360 console generation, and have been looking forward to the Legendary Edition’s release ever since it was announced last year. I can certainly understand wanting to make sure you’re receiving your copies as soon as possible, and I appreciate you reaching out to us with your concerns.
In regards to the status of your order, it’s not uncommon for it to appear as “preparing” in the days leading up to the game’s release, so this shouldn’t be any cause for concern. While we try to ensure all orders are fulfilled and shipped to ensure the game arrives as close to release day as possible, please know there can sometimes be circumstances beyond our control that prevent us from guaranteeing every order will arrive on release day. If there are any changes to your order, you should be notified via email as to the order’s status, so while I don’t anticipate any issues with the game’s release on Friday, I recommend keeping an eye on your email inbox for any updates on your order going forward.
If you have any other questions or concerns, please don’t hesitate to let me know.
05-13-2021 07:21 AM
When I pre-ordered it stated, on your website, release day delivery. The release day is now tomorrow and the game isn't scheduled to ship out until tomorrow. Completely unacceptable.
05-13-2021 09:39 AM
Wanted to add: I contacted CS to see what was going on. Was told that the game is being shipped tomorrow and will also be delivered tomorrow. I was told Best Buy isn't using a courier and is delivering themselves. Tried calling a local store to confirm this is actually true but not one of them is taking calls?
05-13-2021 09:53 AM
05-13-2021 10:05 AM
Well, I just (literally a minute ago) got notice that it's waiting to be picked up by UPS, so it looks like I was lied to. I guess there's some hope I might actually get it tomorrow. I've learned my lesson not to pre-order from BB, never had this issue with any preorder before (and I've been preordering since it became a thing), seems like I've been lucky so far.