Gaming Support

[Frankiegino]

My pre order for mass effect legendary edition is still showing that it does not have a release date even tho on the product page I can order now and pick up on the 14th. Anyone else having this issue? My steel book says its preparing fine.

[Vengeance422]

Same thing here. My Steelbook is currently being prepared for shipment while the game just says it's pre-ordered and they'll notify me when it ships. No date specified anywhere.

[Frankiegino]

I'm hoping its a glitch in the system but ive had 2 other preorders not come in on time before.

[Vengeance422]

Yeah, it might just be an issue with Mass Effect specifically as I don't think I've ever seen any of my other pre-orders do this before. My pre-order of Resident Evil arrived late as well, but thankfully it was only off by one day. I know some people have had much longer delays than that though, so hopefully we'll get lucky.

[Frankiegino]

They need to adopt a better system for these pre orders. When we pre order and pick up in store its reasonable to be able to get the game on release day.

[SeanM-BBY Social Media Specialist]

Good morning, Frankiegino, and Vengeance422,

Welcome to our forums!  Mass Effect was easily one of my favorite gaming franchises to come out during the PS3/Xbox 360 console generation, and have been looking forward to the Legendary Edition’s release ever since it was announced last year.  I can certainly understand wanting to make sure you’re receiving your copies as soon as possible, and I appreciate you reaching out to us with your concerns.

In regards to the status of your order, it’s not uncommon for it to appear as “preparing” in the days leading up to the game’s release, so this shouldn’t be any cause for concern.  While we try to ensure all orders are fulfilled and shipped to ensure the game arrives as close to release day as possible, please know there can sometimes be circumstances beyond our control that prevent us from guaranteeing every order will arrive on release day.  If there are any changes to your order, you should be notified via email as to the order’s status, so while I don’t anticipate any issues with the game’s release on Friday, I recommend keeping an eye on your email inbox for any updates on your order going forward.

If you have any other questions or concerns, please don’t hesitate to let me know.

Thank you,

[JediBonas]

When I pre-ordered it stated, on your website, release day delivery.  The release day is now tomorrow and the game isn't scheduled to ship out until tomorrow.  Completely unacceptable.  

[JediBonas]

Wanted to add:  I contacted CS to see what was going on.  Was told that the game is being shipped tomorrow and will also be delivered tomorrow.  I was told Best Buy isn't using a courier and is delivering themselves.  Tried calling a local store to confirm this is actually true but not one of them is taking calls?  

[stickboy460]

Not saying it's going to be true in your case, but I have had same day delivery from BB in the past on games (not a release date game though). They utilize local delivery services (i think it was called "Roadie"?)

[JediBonas]

Well, I just (literally a minute ago) got notice that it's waiting to be picked up by UPS, so it looks like I was lied to.  I guess there's some hope I might actually get it tomorrow.  I've learned my lesson not to pre-order from BB, never had this issue with any preorder before (and I've been preordering since it became a thing), seems like I've been lucky so far.