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New Member
Posts: 1
Registered: ‎08-26-2020
Accepted Solution

Marvel Avengers Pre-Order has not shipped yet.

I pre-ordered Marvel’s Avengers Deluxe Edition over a month ago solely for the three day early access. My order still shows as pre ordered and I can not get anyone at customer support to answer what is going on with my order.

Should i just cancel my pre order and pre order digital from the PlayStation store? Best Buy has been infuriatingly incompetent in answering when my order will ship and even more so inconclusive on whether they would honor my return if my order arrives after the early release date of 9/1/2020.
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Emerging Expert
Posts: 7,363
Registered: ‎02-25-2013

Re: Marvel Avengers Pre-Order has not shipped yet.

I probably will not show up as shipped until Saturday or at the earliest Friday.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Member
Posts: 10
Registered: ‎09-28-2017

Re: Marvel Avengers Pre-Order has not shipped yet.

I am getting concerned as well since my copy of the special edition has not shipped either. I have been checking all day cause I buy a ton of games from BB and usually if they don’t ship out on the Thursday prior to a Tuesday launch I dont get the game on time. I will say though there have been times its overnight delivery and I get the game on the expected launch day but not until around 8-9pm at night.
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New Member
Posts: 1
Registered: ‎08-28-2020

Re: Marvel Avengers Pre-Order has not shipped yet.

I buy a lot of Blu-ray from BB but this is my first time ordering a game for day of release delivery. I am having the same concerns and had to join the forum after the rep didn't really answer me. Considering just going digital despite wanting the steelbook.
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Member
Posts: 10
Registered: ‎09-28-2017

Re: Marvel Avengers Pre-Order has not shipped yet.

Just an update. My order has not shipped yet : ( ...will continue to update the status.
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Posts: 4,244
Topics: 39
Kudos: 398
Solutions: 251
Registered: ‎11-29-2016

Re: Marvel Avengers Pre-Order has not shipped yet.

Good morning, everyone,

 

Thank you for assembling here on our Support Forums to post your questions!  I’m glad you all decided to pre-order your copies of Marvel’s Avengers with us, and I hope you were able to enjoy the beta as well.  I know I’ve been looking forward to getting my hands on the game since it was announced, so I completely understand why you’d want to make sure your orders are arriving as close to the release date as possible.

 

With the Deluxe and Earth’s Mightiest Editions not releasing until September 1, and the Standard Edition releasing on September 4, it’s not uncommon for your order to appear in a “preparing” status at this time.  Additionally, while we strive to ensure each order is delivered as close to their release dates as possible, and are able to hit this mark a majority of the time, please know this is not something we’ll be able to guarantee, as there can sometimes be circumstances beyond our control that prevent us from hitting that mark. 

 

Going forward, I recommend keeping an eye on your email inboxes for any updates to your orders, and I hope you all enjoy the game!

 

All the best, 

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 10
Registered: ‎09-28-2017

Re: Marvel Avengers Pre-Order has not shipped yet.

Thanks for the reply BestBuy. An item of note though would be to not start the shipping process at the very last minute. This may very likely cause less delays as consumers paid extra money to play the game on the 1st. While I understand once an item ships it out of your control and the carrier may cause the delay this is becoming a hope for the best situation. Again thanks for the feedback. I am not taking away from the current Pandemic which is horrible for all just sharing my feedback cause like you said... nothing is guaranteed!
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Member
Posts: 10
Registered: ‎11-21-2019

Re: Marvel Avengers Pre-Order has not shipped yet.

Mine hasn't either hopefully it ships tomorrow i know we are suppose to get it on tuesday 

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Member
Posts: 10
Registered: ‎11-21-2019

Re: Marvel Avengers Pre-Order has not shipped yet.

mine just shipped out hopefully everyone else has

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Member
Posts: 10
Registered: ‎09-28-2017

Re: Marvel Avengers Pre-Order has not shipped yet.

Mine is in transit as well! Hope everyone enjoys the game!