03-13-2019 08:56 PM
I recently (3/10/19) purchased the digital download version of Mario Odyssey for the Nintendo Switch. When I look at my recent purchases, it says that the email containing the instructions on how to download the game has already been sent to me. However, I have been consistently checking all of my inboxes, including spam, and I have received no such email. I'm not sure how or why this happened, but I would greatly appreciate some assistance.
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03-14-2019 11:04 AM
Hi there, JellyLegs,
Welcome to our community. I'm not a huge gamer myself, but any game in which Mario appears is one I'm always wiling to play. You have my apologies for the delay of this email, as I'm sure you're eager to get up and running. I'll be happy to point you in the right direction here.
Please take a peek at our floated post, Game Codes - Read Me First, and follow the provided instructions to connect with our Gaming-BBY team, who should be able to further assist. For future purchases, I'd recommend adding BestBuyInfo@emailinfo.bestbuy.com to your contacts or whitelist to ensure our messages are not blocked by your email’s spam filters.
I hope this helps. Thank you for writing to us.
|Sam|Social Media Specialist | Best Buy® Corporate Campus|
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