06-29-2021 01:26 PM
When I picked up my pre-order of Mario Golf from my local Best Buy store this past Friday, I wasn't provided the bonus "Nintendo - Mario Golf: Super Rush Bag Tag" that's listed on the game's store page on www.bestbuy.com here:
Is there any way I can still get this item? Should I contact the store and ask about it, or is there a way to get a order placed online and have it fufilled via mail?
06-29-2021 01:48 PM
Hi there, Cthulhu!
Thanks for reaching out to us here on the Best Buy Support Forums! Getting a free bonus item with a purchase is always exciting, so I can definitely understand your interest in getting one with your recent order of Mario Golf: Super Rush.
Please know that the availability of physical gift with purchase items like this at the store level can be limited, and if your order didn’t show the bonus item, it was because the store you chose had already fulfilled their limits for that item. At this point, there isn’t a way for us to get that item beyond having you speak with the store management to confirm they didn’t get any of the item, or returning your order and ordering a new copy to ship to your home, or be fulfilled by a store that still has stock of the free item.
I do apologize for any disappointment that this may cause you, and ask that you please let us know if you have any further questions!