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Registered: ‎08-02-2019
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Madden 20 Trade-In Offer

Hi I am wanting to buy Madden 20 for the ps4 today, and I use the Trade-In offer where you get $10 trade-in plus the value of the game once you trade in the previous year madden. However, I looked on the Best Buy website and found that the deal was only available from 06-29-2019 to 08-01-2019. This seems kind of silly considering the regular version of madden 20 game out today 08-02!! I even have the game pre-ordered and everything, but now that I cannot trade in madden 19 for the credit, I do not know that I even want it. I even called my local Best Buy (Dubuque, IA) and they told me it is no longer available. Again, very frusterating!

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Registered: ‎10-03-2017

Re: Madden 20 Trade-In Offer

Hello, Miah139,

 

Thanks for reaching out!

 

The Madden series is quite the popular one and one that we see promotions come out for on a regular basis, especially when new titles are released. While we aim to make the promotions as customer-friendly as possible, we can understand that the time frame of certain promotions may not fit everyone. We do thank you for your feedback on this and apologize for any inconvenience this may have presented. For future reference, feel free to check our website as we generally promote offers of this nature there so that all our customers can partake in them.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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Re: Madden 20 Trade-In Offer

Dave, thanks for your reply.

I have another question. I pre ordered Madden 20 in store and never received my pre order rewards in madden? I double checked my receipts and never got a code or anything, do you know how I might go about this to get my pre order bonus?
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Re: Madden 20 Trade-In Offer

Hello, Miah139,

 

Generally speaking, the codes are emailed to the e-mail account on file. Have you checked your e-mail to ensure it has not been filtered into your SPAM folder, the trash, or the promotions folder?

Dave|Social Media Specialist | Best Buy® Corporate
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Re: Madden 20 Trade-In Offer

Would it be an email saying to download my PlayStation digital product? I got one of these, even tho I purchased the game in store.
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Re: Madden 20 Trade-In Offer

Hello, Miah139,

 

Yes! It is not uncommon to receive that email. You can access these digital products by logging into your My Best Buy account on BestBuy.com. Let me know if you're unable to find it and we can work on this from there! 

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
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Re: Madden 20 Trade-In Offer

It tells me to enter it in the PlayStation store. I am assuming this is the code for my pre order bonus?
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Re: Madden 20 Trade-In Offer

Hello, Miah139,

 

That should be it! You can enter the code in the PSN Store and it should show the item and the ability to download it.

Dave|Social Media Specialist | Best Buy® Corporate
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Re: Madden 20 Trade-In Offer

Thanks Dave, you’ve been helpful today.
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Re: Madden 20 Trade-In Offer

Hello, Miah139,

 

You're very welcome. I'm always happy to help. Feel free to reach out again if you come across any hurdles.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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