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New Member
Posts: 2
Registered: ‎02-19-2020

Local Best Buy has my preorder but won't give it to me

Hi, I pre-ordered Returnal and waited a week until my local store showed that they had a copy but when I went in on Friday they wouldn't let me have it because my order hadn't been moved to "pickup".  They suggested I should be receiving the pickup information soon but it's been three days and there's been no movement.  Almost all local Best Buys show they have copies that can be picked up within an hour but my preorder status is still "working on it".  Additionally, I had contacted Best Buy IM support on Saturday and they just told me to keep waiting.

 

Who do I need to talk to to let me have the game I've already paid for?

 

Thank you.

Posts: 2,953
Topics: 36
Kudos: 99
Solutions: 151
Registered: ‎10-19-2017

Re: Local Best Buy has my preorder but won't give it to me

Hello, greychowder,

 

Welcome back to the forums!

 

I appreciate you choosing us for your gaming needs and reaching out to us. The option of in-store pickup for your BestBuy.com order is intended as a great way to ensure that your products are ready when you want them. Generally, most orders can be filled in an hour, but processing times can vary. I definitely want the same experience for you when you place an order.

 

I’d like to look into this further for you. By clicking on the blue “Private Message” button next to my signature, please private message me with your order number or Customer Service PIN off your receipt, full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-19-2020

Re: Local Best Buy has my preorder but won't give it to me

have PM'd--thanks!

Posts: 2,953
Topics: 36
Kudos: 99
Solutions: 151
Registered: ‎10-19-2017

Re: Local Best Buy has my preorder but won't give it to me

Thank you for the heads up, greychowder! I have responded to your message. You can find it by clicking on the orange envelope icon on the top right of your screen.

 

Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!