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Member
Posts: 16
Registered: ‎02-11-2018

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

Yeah, this is hardly a new experience. It's a shame, because there are plenty of games I want to pre-order, but I'm really nervous about it. I have some existing pre-orders, and I'm currently debating whether to keep them or shift them to somewhere else. Even just regular versions of games have come to me crushed or damaged. Store pickup is always an option, but they put those big stickers on the games and have to sign them before I can leave the store. When they write on the sticker, it often leaves an imprint on the game case and cover art itself. Maybe a lot of people don't care about that sort of thing, but I do.
Regular Member
Posts: 38
Registered: ‎05-23-2013

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

They don't seem to care. They just try to ignore the problem and hope it goes away. It looks like best buy is content with this happening over and over again in the future.
Regular Member
Posts: 38
Registered: ‎05-23-2013

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

So judging by the silence, it looks like Best Buy is fine with the way they're doing things.
They couldn't even tell us that they're going to fix the problem and make sure that it doesn't happen again.
They often send me items that were packed poorly and were smashed upon arrival and this has been a pattern for years
I have nothing from them to assure me that I will not received damaged goods gotmy future orders.
Member
Posts: 16
Registered: ‎02-11-2018

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

I still just want to know how to escalate my complaint. Not trying to cause a ruckus, but I do want to be sure it reaches someone who can make a difference.

Regular Member
Posts: 38
Registered: ‎05-23-2013

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

I asked over the phone and they refused to give me this option. I wonder what their protocol would be in this situation.
Posts: 7,864
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Registered: ‎10-10-2012

Re: Link's Awakening Dreamer Edition - Shipping trashed the game

Hello everyone,

 

I can assure you that our gaming teams are fully aware of the situation, so that we can hopefully avoid something like this happening again in the future.

 

While we appreciate the additional discussion, we have provided Best Buy's official response on this.  As such, I am blocking any new replies to this thread.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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