09-20-2019 04:33 PM
I preordered Link's Awakening Dreamer Edition the moment it was announced. I get the game today in a bubble mailer. The box is trashed. It was crushed to death. This edition is now sold out everywhere and I'm stuck with a terrible copy.
Funny enough, the Amiibo I ordered the same time, came separately in boxes. Those arrived no problem.
This is extremely unsatisfactory. I thought Best Buy moved beyond shipping collector's editions of games in bubble mailers. I had the same exact issue with Xenoblade Chronicles 2 SE a while back.
09-20-2019 10:09 PM
Mine came in a box but with no padding, so the corners are banged up. It's also got a gash in the side from a box cutter. I'm seriously baffled by how little Best Buy warehouse employees seem to care about these sorts of things. They're almost as bad as Amazon.
Then again, if you've ever gone to a store and seen a $100 collector's edition game spider-wrapped, this really shouldn't be all that surprising.
I've been trying to talk to customer service about an exchange, but the only thing they've been able to suggest is returning it. This wouldn't have been a problem if they'd put at least 10 seconds of thought into how it was packed for shipment.
So disappointed. Sorry to hear you're having an equally rough experience.
09-20-2019 10:18 PM
I received my Link's Awakening Dreamer's Edition today. I was among the fortunate few to have their game shipped in a box instead of a bubble mailer. However, other than a couple air packets, there was nothing to protect the game inside the box. Needless to say, the corners are banged up, and my new game no longer looks quite as new as it should.
Even more suprising is the gash along the side from what I can only assume to have been a box cutter. I was just about to come to terms with the fact that I wouldn't be able to exchange the game for another copy (it's sold out) when I noticed the additional damage.
I've seen a lot of other customers posting similar complaints about the condition of their games due to negligent shipping practices. It's honestly really frustrating and, once my GCU expires, may be enough to motivate me to shift my purchases to another retailer who can get me my games in the same condition they left the factory.
This is far from the first time this has happened, and I'm baffled that nothing has been done to correct it. A little bubble wrap goes a long way.
Is there any way to escalate my complaint? I really just want these poor shipping practices to change, though I doubt they will.
09-21-2019 03:01 AM
09-21-2019 01:38 PM
09-22-2019 02:04 AM
09-22-2019 02:10 AM