Gaming Support

[LuckyTRG]

I pre-ordered Lego Star wars for the switch and it said it was shipped today and then said it was delivered in the same place it was shipped from. Now my order is saying it is complete but I do not have it.

[SeanM-BBY Retired: Social Media Specialist]

Good evening, LuckyTRG,

Welcome to our forums! As someone who orders online quite often, I know how frustrating it can be to receive an email indicating your order was shipped and delivered, only to discover that isn’t the case.  It’s disappointing to hear this seems to have happened with your recent order with us, but I’ll be happy to take a closer look and offer any additional assistance I can.

For me to get started, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number 
• Your email address
• Your order number

As you can imagine, we’ll want to keep this private information out of the public view of our Support Forums, so be sure to utilize the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,