04-03-2022 11:58 PM
04-04-2022 07:13 AM
04-04-2022 08:24 AM
Thanks for reaching back out to us on our forum for support. I can imagine your concern after being unable to update your address and payment method on a preorder. I know it's exciting to receive the bonus item that comes along with a preorder, so I understand your disappointment with not seeing the case added to your new order following the cancellation. I'm hoping I can follow up on this and assist.
To start, please send me a private message including your full name, email, phone number, and two order numbers. You can find the blue option to message me to the right of my name below.
All the best,
|Allison|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support