Gaming Support

[Cambomatic]

I recently moved and I can’t change the address on my deluxe edition of my Lego Star Wars and also I had a debit card date change and got an email telling me to change it and every time I try to it tells me that the service is down, I preordered this game a year ago and I can’t understand why I’m having so many issues. I really hope I’m not screwed out of my copy for things that are out of my control. Can someone please help me, your my only hope.

[Cambomatic]

Now because I didn’t change my payment in time(which I couldn’t do cause the “system is down”) they cancelled my order. I was able to reorder this morning but now I’m not able to get the preorder case anymore. This really sucks.

[Allison-BBY Social Media Specialist]

Hello, Cambomatic!

Thanks for reaching back out to us on our forum for support. I can imagine your concern after being unable to update your address and payment method on a preorder. I know it's exciting to receive the bonus item that comes along with a preorder, so I understand your disappointment with not seeing the case added to your new order following the cancellation. I'm hoping I can follow up on this and assist.

To start, please send me a private message including your full name, email, phone number, and two order numbers. You can find the blue option to message me to the right of my name below.

All the best,