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Member
Posts: 12
Registered: ‎06-02-2017

Lego Star Wars Steelbook Missing

Good evening,

I purchased and picked up Star Wars The Skywalker Saga Deluxe Edition for the PS5. I was told by a Best Buy agent through the Best Buy chat that I would be getting the Han Solo steelbook with the order. I asked if my order would be updated with the steelbook, but the associate stated that it's not necessary and that I'll be getting the steelbook when I pick up the game.

When I went to pick up the game today, I asked the associate about the steelbook and they had no idea what I was talking about. I showed them the picture of the steelbook from the Best Buy app, but the associate informed me they didn't have it.

Afterwards, I went back to the Best Buy chat and asked about the steelbook again. I was transferred multiple times between associates regarding the issue. I informed them of the previous chat stating I would be getting the steelbook with my order. The chat then stated that I wouldn't be getting the steel book (a bummer to be honest).

Is there anyway I can receive the steelbook? Either through shipping or store pickup? I'm a loyal Best Buy customer, an Elite Plus member, and a Best Buy credit card holder. If there is anything that can be done, that would be greatly appreciated.
Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: Lego Star Wars Steelbook Missing

Hello, SandRodri91,

 

We appreciate posting with us here on the Forums. It's never ideal to miss out on a pre-order bonus. As such we can understand your disappointment when the Steelbook was not included with your order. Typically, these pre-order bonus units are available while supplies last. They also cannot be obtained or ordered separately. We apologize for any frustration this may bring about.

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎06-02-2017

Re: Lego Star Wars Steelbook Missing

Hello Andy,

Thanks for your reply. I do see that the Nintendo Switch version has the steelbook available (when ordering through Best Buy website it is automatically included. Is it possible if I can get that steelbook version?
Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: Lego Star Wars Steelbook Missing

Hey,

 

Thanks for checking back. To get the Steelbook, you’ll need to place an order for the version that has one included if that works for you. 

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎06-02-2017

Re: Lego Star Wars Steelbook Missing

Since I purchase the Deluxe Edition for PS5, there isn't a way for Best Buy to ship the Switch Steelbook version? I'm only asking since this is a gift for a friend. I appreciate your help.
Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: Lego Star Wars Steelbook Missing

No worries at all, I can understand your efforts to fulfill the gift. This is a pre-order promotion. When you place an order, and if the Steelbook is available for your version of choice, it will be automatically added. We do not have an option to swap Steelbooks amount different versions or ship them independently. I hope this helps provide further clarity. 

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!