Gaming Support

[russd]

My Ellie edition shows releases date still as Dec 31st 2020...  is this going to cause issues?  I tried calling customer service but wait times are currently 2 hours!!!!

[Jantley]

Looks like a representative just chimed in. But not with any info we didn't already have.

[HipHopHead911]

Nothing still for me. God this is so worrisome. I’m worried my Ellie Edition is just going to cancel on me.

[bbq_of_doom]

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@HipHopHead911 wrote:
Nothing still for me. God this is so worrisome. I’m worried my Ellie Edition is just going to cancel on me.

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Did you check your card?  Nothing pending?

[russd]

Nothing on my Best Buy card at all for the Ellie edition....

[bbq_of_doom]

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@russd wrote:

Nothing on my Best Buy card at all for the Ellie edition....

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When did you make the order?

[blckhead423]

Order status - Delayed
Delayed & Mistake emails - Received
Charge on BB Credit Card - None

Just talked to a representative and they looked at the order and said it is not delayed and will still arrive on Friday. Gives me a little relief.

[russd]

When the Ellie edition was first announced

[bbq_of_doom]

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@blckhead423 wrote:
Order status - Delayed
Delayed & Mistake emails - Received
Charge on BB Credit Card - None

Just talked to a representative and they looked at the order and said it is not delayed and will still arrive on Friday. Gives me a little relief.

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Did you go via chat or phone?  I may do the same, as I really don't want to double dip and buy digital lol.

[KrusteyTheClown]

I wouldn’t panic unless tomorrow night comes and you see nothing. Bestbuy often ships things out the day before release and they do same day shipping as well. More than likely your order is coming from your local bestbuy. They’ll ship it out tomorrow. Take it from someone who has exclusively bought their games from bestbuy for over 6 years now.