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New Member
Posts: 3
Registered: ‎06-19-2020

Re: Last of Us 2 preorder not shipped

Same. I preordered from Best Buy simply because I couldn't find the Special Edition anywhere else. I also have a gut feeling it's a fulfillment issue. I hate being left in the dark here.
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New Member
Posts: 3
Registered: ‎04-12-2020

Last of Us 2 pre-order

Went to pick up my special edition copy that I pre-ordered back in January, and the store doesn't have it. Apparently they changed it due to COVID, that on store pre-orders aren't being done anymore. This should not have affected my copy orni should have at least received some sort of notification of this ahead of time so that I could have pre-ordered online instead.
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Recognized Member
Posts: 129
Registered: ‎07-16-2014

Re: Last of Us 2 pre-order

Yeah something is messy about this whole launch. 

 

BTW. To Best Buy Community Managers... why are you merging active threads into locked ones? Wouldn't it be better to allow people to talk in one thread instead of forcing them to create new ones? Nothing there violated any guidelines, it's just bad community management. On top of all the complaints people are voicing, by preventing them from continuing the conversation you just make it look even worse, like you're actively trying to silence them and sweep this whole thing under the rug (which I'm sure you're not, but your decisions make it look like it). I know you will delete my message, I just hope you get it. Thanks (a fellow Community Manager here)

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Regular Member
Posts: 39
Registered: ‎06-15-2014

Re: Last of Us 2 pre-order

Same thing here, pre ordered way back when it was first up and my in store pick up just says Pre Ordered still, LUCKILY another store near me popped up with a collectors edition copy and secured that for pick up. Just dont understand why they cannot fulfill pre orders. Really sketcky to PO PS5 from Best Buy or anything for that matter. 

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New Member
Posts: 7
Registered: ‎06-19-2020

Re: Last of Us 2 pre-order

I pre-ordered the Special Edition to support the developer. Now I will be going to Walmart today to get the standard edition and returning the Special Edition to Best Buy if it ever actually shows up.

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New Member
Posts: 3
Registered: ‎04-12-2020

Re: Last of Us 2 pre-order

I WORK at the one I pre-ordered it at, that's what makes me more upset about the situation.
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New Member
Posts: 2
Registered: ‎06-19-2020

Re: Last of Us 2 pre-order

Ouch, sorry dude. That's horrible, especially you WORKING there... If it was SE or CE go pick it up from like a Target or something. Best Buy really dropped the ball it looks like.
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New Member
Posts: 9
Registered: ‎11-15-2011

Re: Last of Us 2 pre-order

Yeah, I don't really understand why they're locking threads, merging threads, and straight up deleting some others. That's certainly not going to help the situation.
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Posts: 22,283
Topics: 14,507
Kudos: 354
Blog Posts: 23
Solutions: 408
Registered: ‎10-10-2012

Re: Last of us Part II Ellie/Collectors Edition Shipping

Hello everyone,

 

We are aware that some orders for The Last of Us 2 have not shipped or are ready for pickup at the store.  I have not been given any information as to the reason for this, but our teams are working to find out why they have not shipped, as well as making sure that all inventory has been received, checked in, and orders are being fulfilled as soon as possible.

 

Please watch your order status for updates, and thanks for your patience.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 14
Registered: ‎06-19-2020

Last of us 2 pre-order/supposed to arrive today and its not

I am not sure what has happened here because everyone I talk to keeps sending me back and fourth. I preordered the last of us 2 collectors edition back on 09/24/19. It was suppossed to arrive today. I didn't receive any sort of shipping info until the 17th. With a UPS tracking number. When I search this it says "ready for UPS". It has said that since the 17th with no change. I have called best buy customer service at least 5 times waited the hour wait and have been told that UPS hasn't picked up the item. I have contacted UPS and they are telling me that Bestbuy hasn't shipped it to them. My money has already been taken and this is getting a bit ridiculous. I just want to know what is going on with my pre order. I have waited years for this