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Valued Member
Posts: 72
Registered: ‎08-27-2014

Re: Last of Us 2 Collector's Edition Delayed?

I just got the email too. I ordered mine in September. Hope this gets resolved because I really want the statue and steelbook.
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New Member
Posts: 4
Registered: ‎05-28-2020

Re: Pre-order "delayed" says will cancel 2 weeks before release date. WHAT?!

Same email here, pre ordered Sep 25th. I am extremely concerned. This has to be a glitch!!!
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Valued Member
Posts: 72
Registered: ‎08-27-2014

Re: Delayed order will possibly be canceled

I'm assuming this is for the Last of Us Part 2? I just got an email too and hope that this is just an error and that it gets resolved soon and it's not another Doom Eternal situation.
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Valued Member
Posts: 72
Registered: ‎08-27-2014

Re: Pre-order "delayed" says will cancel 2 weeks before release date. WHAT?!

I also pre-ordered back in September and got the email as well. I just placed an order for the Special Edition because I really want the steelbook and will be really peeved if my C.E. gets cancelled but would like to get the statue too.
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New Member
Posts: 2
Registered: ‎06-19-2019

Re: Last of Us 2 Collector's Edition Delayed?

Same here. I ordered this thing also in August if 2019. If this order gets canceled I am gonna flip out. It’s the only time I’ve bet pre-ordered it even bought a Collector’s Edition.
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New Member
Posts: 2
Registered: ‎05-28-2020

Re: Last of Us 2 Collector's Edition Delayed?

I received the same email. I tried calling their customer service help line to no avail. After 30 minutes of waiting, they told me that because it was a computer issue they would transfer me over to geek squad for some reason. I waited another 35 minutes just for the geek squad rep to tell me that he couldn't help... He then transfered me back to the regular helpline which said it was a two hour wait... Can someone please contact me back as I am not waiting on the phone for another two hours.
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New Member
Posts: 2
Registered: ‎04-12-2020

Re: Last of Us 2 Ellie Edition

Hello,
I am having a similar problem with the collectors edition. It states it will be canceled if it cannot be shipped by 6/4 when the current release date for this title is 6/19. I woke up to this email alert today and panicked. This game is THE reason I bought my PS4, with a bestbuy credit card no less. I would be very upset if my order is cancelled. Please advise me on my next steps.
Thank you.
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New Member
Posts: 4
Registered: ‎05-28-2020

Re: Last of Us 2 Collector's Edition Delayed?

I was just on the live chat and a support agent assured me that my package would not be cancelled and should still be delivered. I think this is definitely just an error message, possibly due to the many delays and dates confusing the system.
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New Member
Posts: 4
Registered: ‎05-28-2020

Re: Last of Us 2 Collector's Edition Delayed?

I'd also like to point out that the Ellie Edition seems to have had this same issue all the way back in Februrary and it was solved. I think we'll be alright. Hopefully a moderator will reply here soon for extra reassurance.
Highlighted
New Member
Posts: 2
Registered: ‎04-12-2020

Re: Last of Us 2 Collector's Edition Delayed?

Hey all,

It seems this has happened before with one of the previous release dates, here is a link to the thread.

 

https://forums.bestbuy.com/t5/Gaming-Support/Last-of-Us-2-Ellie-Edition/td-p/1336106

 

This just seems to be the most recent round of this technical issue. I'm hoping a mod responds quickly as i know how much stress i felt when i thought my collectors edition would be cancelled.

from what i gather it looks like this is happening with collectors and ellie editions (ellie's are sold out).