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New Member
Posts: 8
Registered: ‎11-27-2012

LEGO Star Wars - GCU discount shenanigans

I placed a Best Buy order back in 2019 containing, among a bunch of other games, LEGO Star Wars: The Skywalker Saga.

 

Naturally, my credit card expired between then and the time of release. Foolishly, I provided a new one through the website.

 

Not only was I charged full price for the new game, but I also got charged all the money I'd saved with the GCU discount on prior shipments!

 

I was charged $192.81 for what should have been, after tax, a $51 game.

 

How do I go about getting this corrected, other than doing a chargeback?

Social Media Specialist
Posts: 19
Registered: ‎10-12-2021

Re: LEGO Star Wars - GCU discount shenanigans

Good morning, ATimson.

 

Thank you for reaching out on our Community Forums. As someone who keeps diligent track of my finances, seeing something like this happen is not ideal. I would love to see if I can help you out. Could you please send me a Private Message with your full name, phone number and email? That order number if you have it available would help as well! To send me a Private Message you can click on the blue button in my signature below!

 

Thanks,

 

 

William|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎11-27-2012

Re: LEGO Star Wars - GCU discount shenanigans

Sent PM.

 

Please note that the link in your signature prepopulated someone else's name in the "Send to" field - I changed that to yours.