Gaming Support

[ATimson]

I placed a Best Buy order back in 2019 containing, among a bunch of other games, LEGO Star Wars: The Skywalker Saga.

Naturally, my credit card expired between then and the time of release. Foolishly, I provided a new one through the website.

Not only was I charged full price for the new game, but I also got charged all the money I'd saved with the GCU discount on prior shipments!

I was charged $192.81 for what should have been, after tax, a $51 game.

How do I go about getting this corrected, other than doing a chargeback?

[WilliamM-BBY]

Good morning, ATimson.

Thank you for reaching out on our Community Forums. As someone who keeps diligent track of my finances, seeing something like this happen is not ideal. I would love to see if I can help you out. Could you please send me a Private Message with your full name, phone number and email? That order number if you have it available would help as well! To send me a Private Message you can click on the blue button in my signature below!

Thanks,

[ATimson]

Sent PM.

Please note that the link in your signature prepopulated someone else's name in the "Send to" field - I changed that to yours.