01-23-2019 10:00 AM
Welcome back, Urbuddydan,
The answer to this is pretty much the same as what I advised you a few weeks ago for your Resident Evil 2 pre-order. If you pre-order a title before a bonus item is announced, our systems should automatically add on the qualifying item(s) on the backend so that everything's ready when you head to the store to pick up your game. This doesn't always reflect on what you can see on BestBuy.com.
You shouldn't have a problem when picking up the game at your local store next week, but as always, you're welcome to speak with a Blue Shirt with any concerns in the moment.
01-23-2019 10:56 AM - edited 01-23-2019 10:56 AM
We do our best to ensure customers receive their items as close to the release date as possible. While we aren’t always able to guarantee release day arrival, we recommend choosing a faster shipping speed or using Store Pickup to get your hands on your order as soon as possible. Once your order ships, you’re welcome to use that tracking information to keep an eye on your order as it’s sent your way.
Thank you for writing to us.
01-23-2019 05:17 PM
I no longer see the Keychain as a free pre-order bonus listed on bestbuy.com, will it come back online soon? I would like to pre-order but want to make sure that the keychain is still part of the bonus. Also, does pre-ordering the Digital version qualify for the bonus or just the Physical versions?
01-24-2019 09:46 AM
Welcome back to the forum. You ask a great question.
Generally, if a pre-order offer has been removed from BestBuy.com, it typically indicates that the promotion has ended. With that said, I'll be reaching out to one of my support teams to get more clarification on this particular offer. As soon as I have an update to share, I will reply here.
To answer your second question, it does not appear the digital version of this title qualified for the free keychain bonus.
I hope to have news for you soon.
01-24-2019 02:36 PM
I just want to throw my hat in this ring as well.
I ordered long before the keychain preorder bonus was listed (for in-store pickup), and it was never added to my order but assumed it would be before launch. Now that the preorder bonus is no longer listed on the product page and we near the launch day, I am concerned about this bonus no longer being included. Looking forward to the conclusion!
01-24-2019 02:51 PM
Thanks for all of your questions.
@PSXGamer - I just received word back on this and wanted to keep you apprised of my findings. Due to quantity limitations, Best Buy discontinued the free keychain bonus with pre-orders of Kingdom Hearts III at end of day on Tuesday, January 22. Pre-orders placed after that date will not receive the keychain.
@NintendoFanGirl - I definitely understand any uncertainties there. As I mentioned above in my response to Urbuddydan, if you pre-order a title before a bonus item is announced, our systems should automatically add on the qualifying item(s) on the backend so that everything's ready when you head to the store to pick up your game. More information can be found in our Entertainment Pre-Order FAQs.
01-24-2019 04:58 PM
I have a pre-order for Kingdom Hearts 3 that does that was made before the pre-order bonus was announced. The game is less than a week from release and the free bonus keychain has not been added to my order. Can someone manually add it to my order?