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Valued Member
Posts: 59
Registered: ‎07-14-2016

Kingdom Hearts III preorder bonus

Good Day,

 

I would like to know if I am still getting the preorder items with Kingdom Hearts III? I don't see the item in my order and I don't see the preorder items available anymore on Bestbuy.com. Please let me know. 

 

Thank you so much.

Valued Member
Posts: 59
Registered: ‎07-14-2016

Re: Game Pre-order missing add on bounus

I have the same issue as well. The preorder keychain isn't in my order.

Member
Posts: 15
Registered: ‎06-01-2016

Re: Game Pre-order missing add on bounus

Same here. Game is shipping now but no bonus keychain in my order.
Member
Posts: 15
Registered: ‎06-01-2016

Re: Kingdom Hearts III preorder bonus

Same here. I preordered the game before the bonus keychain was made available. Now my order is shipping but still no keychain added to my order like it should. Some major screw-up here. What's the point of preordering early if we get issues like this?

Highlighted
Regular Member
Posts: 31
Registered: ‎05-17-2015

Re: Kingdom Hearts III preorder bonus

Yeah, my order just shipped and the preorder bonus was never added to the order like we were promised it would be.

In a different order my Resident Evil 2 Deluxe Edition shipped but my steelbook preorder bonus got the dreaded "item delayed" email.

I'm really starting to lose some faith in best Buy as they should be able to handle simple things like this.
New Member
Posts: 2
Registered: ‎03-29-2017

Re: Game Pre-order missing add on bounus

Same here. I would really like the bonus item. Game says shipping now but no keychain in my order or in my pending orders.
Posts: 7,725
Topics: 3,362
Kudos: 209
Blog Posts: 24
Solutions: 351
Registered: ‎10-10-2012

Re: Kingdom Hearts 3 at Best Buy

Hello Everyone-

 

As we've stated a few times in this thread, the keychain pre-order bonus will be added to qualifying orders before release day.  As release day is Tuesday, Jan 29, there is still time for the keychain to be added and shipped as needed.

 

If after release day, you have not received your keychain or it's on its way to you and your order qualified for one, please let us know by posting in the Gaming Support board.

 

Otherwise, we thank you for your patience.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 8
Registered: ‎04-03-2014

Re: Kingdom Hearts 3 at Best Buy

As a bit of comfort to anyone asking, as of today the preorder bonus keychain was added to my order! My order is pick-up-in-store and the keychain is already ready for me to pickup. I also received an email within the past hour that says: 

 


 

Hello Samantha,

 

Thank you for choosing Best Buy to order Kingdom of Hearts III Deluxe Edition PlayStation 4. We noticed that your order is missing the Kingdom Hearts 3 Keychain, included with your purchase. We want to make sure that you have this item, so we have added it to your order, free of charge.

There is no action needed from you. We hope you enjoy your game and we value your continued loyalty to Best Buy.

Sincerely,

Your Best Buy Customer Care Team



So, don't fret! 

Regular Member
Posts: 39
Registered: ‎01-04-2012

Re: Kingdom Hearts 3 at Best Buy

If the keychain promotion was cancelled then it should be removed from the "Our featured offers" section on the main page of your site as it still shows today, which is the evening of 01/27.  I preordered because it showed this and now see that this post said that it was discontinued.  The keychain was the whole draw to Best Buy as Amazon offers the $10 credit as well, but also includes a special keyblade DLC.  This shadiness is why I shy away from Best Buy.  Here is what is still shown (and no it isn't cached in my cookies) on the Best Buy main landing page:

 

Mobile:

Mobile

 

 

 

Desktop:
BB Desktop

Regular Member
Posts: 39
Registered: ‎01-04-2012

Re: PS4 Pro Kingdom of Hearts Bundle

It was a GameStop exclusive.