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Regular Member
Posts: 35
Registered: ‎12-29-2010

Re: Kingdom Hearts 3 at Best Buy

I also preordered back before the keychain was a bonus and also have it for in store pick up... it’s coming out in 6 days nothing yet to be updated for my order.
Posts: 2,152
Topics: 42
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Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Kingdom Hearts 3 at Best Buy

Welcome back, Urbuddydan,

 

The answer to this is pretty much the same as what I advised you a few weeks ago for your Resident Evil 2 pre-order.  If you pre-order a title before a bonus item is announced, our systems should automatically add on the qualifying item(s) on the backend so that everything's ready when you head to the store to pick up your game.  This doesn't always reflect on what you can see on BestBuy.com.

 

You shouldn't have a problem when picking up the game at your local store next week, but as always, you're welcome to speak with a Blue Shirt with any concerns in the moment.

 

Regards,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: When will my Pre-Order Ship?

[ Edited ]

Hi @isav6j,

 

We do our best to ensure customers receive their items as close to the release date as possible.  While we aren’t always able to guarantee release day arrival, we recommend choosing a faster shipping speed or using Store Pickup to get your hands on your order as soon as possible.  Once your order ships, you’re welcome to use that tracking information to keep an eye on your order as it’s sent your way.

 

Entertainment Pre-Order FAQs

 

Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎07-23-2015

Re: Kingdom Hearts 3 at Best Buy

I no longer see the Keychain as a free pre-order bonus listed on bestbuy.com, will it come back online soon? I would like to pre-order but want to make sure that the keychain is still part of the bonus. Also, does pre-ordering the Digital version qualify for the bonus or just the Physical versions?

Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Kingdom Hearts 3 at Best Buy

Hi @PSXGamer,

 

Welcome back to the forum.  You ask a great question.

 

Generally, if a pre-order offer has been removed from BestBuy.com, it typically indicates that the promotion has ended.  With that said, I'll be reaching out to one of my support teams to get more clarification on this particular offer.  As soon as I have an update to share, I will reply here.

 

To answer your second question, it does not appear the digital version of this title qualified for the free keychain bonus.

 

I hope to have news for you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎04-03-2014

Re: Kingdom Hearts 3 at Best Buy

I just want to throw my hat in this ring as well. 

I ordered long before the keychain preorder bonus was listed (for in-store pickup), and it was never added to my order but assumed it would be before launch. Now that the preorder bonus is no longer listed on the product page and we near the launch day, I am concerned about this bonus no longer being included. Looking forward to the conclusion! 

Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Kingdom Hearts 3 at Best Buy

Hi all,

 

Thanks for all of your questions.

 

@PSXGamer - I just received word back on this and wanted to keep you apprised of my findings.  Due to quantity limitations, Best Buy discontinued the free keychain bonus with pre-orders of Kingdom Hearts III at end of day on Tuesday, January 22.  Pre-orders placed after that date will not receive the keychain.

 

@NintendoFanGirl - I definitely understand any uncertainties there.  As I mentioned above in my response to Urbuddydan, if you pre-order a title before a bonus item is announced, our systems should automatically add on the qualifying item(s) on the backend so that everything's ready when you head to the store to pick up your game.  More information can be found in our Entertainment Pre-Order FAQs.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-23-2019

PS4 Pro Kingdom of Hearts Bundle

I thought I read somewhere a few months back that there was going to be a PS4 Pro special edition\bundle of the PS4 Pro. Has anyone else heard anything about this?

New Member
Posts: 1
Registered: ‎01-24-2019

Game Pre-order missing add on bounus

Hi,

 

I have a pre-order for Kingdom Hearts 3 that does that was made before the pre-order bonus was announced. The game is less than a week from release and the free bonus keychain has not been added to my order. Can someone manually add it to my order?

 

Thanks,

Regular Member
Posts: 26
Registered: ‎12-08-2012

Re: Game Pre-order missing add on bounus

Hello, 

 

I have the same issue and would appreciate if someone can look into mine as well.

 

Thanks