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Member
Posts: 15
Registered: ‎11-29-2018

Re: Just cause 4 gold edition ps4 code not working

Same here. Blank email
New Member
Posts: 6
Registered: ‎09-10-2018

Re: Just cause 4 gold edition ps4 code not working

Same here.

Best Buy really needs to get this issue resolved. Don't let this go or let it get ignored folks.
Posts: 7,287
Topics: 3,090
Kudos: 145
Blog Posts: 21
Solutions: 316
Registered: ‎10-10-2012

Re: Just cause 4 gold edition ps4 code not working

Hello all-

 

We are aware of the issue with the blank email for pre-order codes and are currently working on a resolution.  

 

We are also aware of an issue impacting some of the Xbox One Gold digital orders not sending codes and are working on a resolution for that concern as well.

 

Thanks for your patience while we work diligently to solve these concerns.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 23
Registered: ‎11-07-2011

Re: Just cause 4 gold edition ps4 code not working

Just an update, they had to cancel and reorder the game for me. Sadly nothing was done for the inconvenience regarding the loss benefit of early access of the game. Hope everyone else gets taken care of in a timely fashion.

New Member
Posts: 3
Registered: ‎12-04-2018

Just Cause 4 gold preorder bonus code email blank

Any one have an issues with getting their preorder bonus code for Just Cause 4? I preorder online , picked up physical copy at my store. The app says will email instructions, so I get an email from Best Buy with no subject and blank ? No code instructions, called cyst service , they said they’d email me but still nothing , curious if anyone else had similar issue and if they’ve resolved it , thanks
New Member
Posts: 3
Registered: ‎12-04-2018

Re: Just Cause 4 gold preorder bonus code email blank

Also app said it’s already emailed me instructions and yes I’ve checked my spam /junk folder. Getting all other Best Buy emails with no problems as well
New Member
Posts: 6
Registered: ‎09-10-2018

Re: Just Cause 4 gold preorder bonus code email blank

Yep. The Xbox thread was merged with the current PS4 thread about this. Don't know why they did it because it was two different issues. 

 

The PS4 members got non-working pre-order DLC codes, while in my experience picking it up for the Xbox One X, got a completely blank email with no DLC code.

 

Support says they are aware of the issue but hopefully we'll see some results.

 

This doesn't even address the fact folks who bought the Gold version (like myself) were supposed to get the game 24 hours earlier (as part of it's one of it's advertised bonus alongside the expansion pass), Best Buy even failed on this since not only did I not get the game 24 hours earlier than it's normal release date, in fact my order was delayed an additional day.

 

I really do hope Best Buy is trying to address these problems.

 

Trusted Member
Posts: 92
Registered: ‎09-13-2012

Re: Just cause 4 gold edition ps4 code not working

Any new updates? Still no code or haven't heard from anyone about my order. :-/
Regular Member
Posts: 35
Registered: ‎02-23-2017

Re: Just cause 4 gold edition ps4 code not working

As much as I love Best Buy but there pre ordering online has been lacking this is like the 3rd time I didn’t get the game on launch day and when it comes to pre order bonuses this is not new it’s no brainer that the only thing I’ll miss having with my GCU was the discounts.
Posts: 7,287
Topics: 3,090
Kudos: 145
Blog Posts: 21
Solutions: 316
Registered: ‎10-10-2012

Re: Just cause 4 gold edition ps4 code not working

Good Afternoon everyone-

 

I wanted to provide a couple of quick updates on the issues we spoke to yesterday that have been reported on this thread.

 

First: the issue with the blank pre-order bonus emails has been fixed and while we are currently looking into trying to resend those emails, your fastest resolution will most likely be to send a private message to our Gaming-BBY team as outlined in our “Game Codes - Read Me First” post here.

 

Second: we believe we are very close to having the issues with the Xbox One digital gold versions of Just Cause 4 fixed and getting those orders to process through and send out the codes.  Hopefully this should be resolved no later than by EOD on Friday, Dec 7, if not sooner.

 

We absolutely appreciate that this has not been the type of gaming experience that we want to provide to our customers and again, we apologize for it and thank you for your patience.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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