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New Member
Posts: 2
Registered: ‎12-25-2018

Just Cause 4 - still no pre-order bonus code email

My son received Just Cause 4 as a Christmas gift from my mother.  She bought the game a while back, then forwarded the email with the game code to him on Christmas day, but there is no email with the pre-order bonus code.  We checked her email and spam and did not locate an email with the code.  When searching for this issue, I found a few posts here in this forum with the same issue.  The most recent one was answered by KyleR-BBY, so I sent them a PM for assistance a couple of days ago.

 

I'm not sure how long I should wait for a response, or if anyone else can help.  We're just trying to figure out if an email was ever sent or not.  If it was, can it be re-sent?  If not, can someone send it?  The email with the game code was sent on December 3.

 

Thank you.

Posts: 2,846
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Just Cause 4 - still no pre-order bonus code email

Hello joker23,

 

Welcome to our forums!  I know I’d want to make sure I got all the pre-order bonuses that came with my video game purchase, so I completely understand wanting to make sure your son gets the code he’s been waiting for.

 

You mention the game was originally purchased by your mother as a gift for your son, and if that’s the case, we’ll need her to create her own account on our Support Forums before we’re able to reissue any codes associated with her purchase, in accordance with our Privacy Policy.  If your mother would like to create her own account on our Support Forums and send me a private message with her full name, as well as her phone number, and her email address, I’ll be happy to review her order further, and offer any additional assistance I can.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-25-2018

Re: Just Cause 4 - still no pre-order bonus code email

Yes, that does help, thank you.

 

I will have her create an account and PM you with the information.

 

Thanks again!

Posts: 2,846
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Just Cause 4 - still no pre-order bonus code email

Welcome back, joker23,

 

Happy to help!  I’ll be awaiting her message, and hopefully we’ll be getting her the code soon.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!