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Regular Member
Posts: 27
Registered: ‎04-20-2018

Issue using gift card for pre order

Hello. So I placed a pre order for Hogwarts Legacy a couple of months ago for the Xbox Series X and had $15 in Rewards and a best buy giftcard that I used towards it. New information came out that the PS5 version would have some cool features exclusive to that platform so I wanted to change it. I canceled my xbox order and was refunded the certificates and the balance on the giftcard. Now when I try to make the purchase it wont let me use the giftcard. The only thing I can think of is that the game comes with a promotional $10 e-giftcard with purchase and I read something about not being able to use a giftcard to purchase another giftcard but there are 2 issues with that. 1 being that Im not technically buying another giftcard because its being given to me for free with purchase and 2 I was able to buy the game no problem when I pre ordered the Xbox version.

Is there anyway around this so I can buy the PS5 version and pay what I was going to pay for the xbox version or am I out of luck? Sorry for the long winded post but I'm just trying to explain it as best as I can. Thank you for any information you can give me
Retired: Social Media Specialist
Posts: 15
Registered: ‎12-29-2021

Re: Issue using gift card for pre order

Hey, there. Thank you for reaching out to us on our forums! I can understand how this can be a frustrating experience. I would love to see if there is a way to help. I have gone ahead and sent a private message to you. 

Autumn|Social Media Specialist | Best Buy® Corporate
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