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Posts: 2
Registered: ‎09-13-2019
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Invalid Steam Key Code

Ordered Prey digital download and should have received a Steam Key Code, but both the email and Digital Library say

Key Code: 0

New Member
Posts: 1
Registered: ‎09-15-2019

Re: Invalid Steam Key Code

Same thing happened to me with Elder Scrolls Online. They said wait 48 hours when I called customer support, but that time is approaching, and still haven't heard anything. Not getting my hopes up.

Posts: 11,479
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Registered: ‎01-03-2013

Re: Invalid Steam Key Code

Hello, surmaba, 

 

Welcome to the forum, and thank you for connecting with us regarding your code for Prey. Generally speaking, redemptions of such codes are pretty simple, and I'm sure you're eager to get this game downloaded so you can enjoy it. I would be delighted to look further into this with you though, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-13-2019

Re: Invalid Steam Key Code

I received an workin Steam code after help through private messaging.

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Posts: 11,479
Topics: 144
Kudos: 311
Blog Posts: 21
Solutions: 546
Registered: ‎01-03-2013

Re: Invalid Steam Key Code

Hi there, sumaba, 

 

I'm ecstatic to hear you were able to receive your code! If you should need any further assistance, please let us know. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!