09-15-2019 08:41 PM
Same thing happened to me with Elder Scrolls Online. They said wait 48 hours when I called customer support, but that time is approaching, and still haven't heard anything. Not getting my hopes up.
09-17-2019 06:24 PM
Welcome to the forum, and thank you for connecting with us regarding your code for Prey. Generally speaking, redemptions of such codes are pretty simple, and I'm sure you're eager to get this game downloaded so you can enjoy it. I would be delighted to look further into this with you though, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.
09-18-2019 11:27 AM