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Posts: 1
Registered: ‎04-11-2020

Included Wrong Email

I made a purchase the other day of a Nintendo Switch and Animal Crossing game. I got the switch and when I went to see if the game is coming, I saw that instructions for how to redeem the game were emailed to me, except that I messed up my email so they were sent to an email address that doesn't exist! I tried creating that email but that didn't work, and then I changed me email to my real one on my account, but I don't think that means the instructions are being sent to that account. I need access to those instructions somehow.
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Registered: ‎10-19-2017

Re: Included Wrong Email

Hey there, Audrey5, 

 

If you are still needing help with this, we would love to assist you. In order to do so, we will just need you to send us a private message with your order number, phone number, full name, and email. 

 

To send a private message, simply select the darker colored box to the far right of my signature below. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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