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Posts: 12
Registered: ‎05-20-2018
Accepted Solution

I received open game case for a game that was supposed to be new.

I just received a copy of Dragon Quest 11 S Definitve Editon for my PS4 that I purchased from I purchased the game brand new yet what I got was a copy that was cleary opened as the factory seal was broken at the top of the game case. It appears to have been cut open across the top so that the game case could be slid out from that opening. I ordered somthing that should have been factory sealed, not opened, yet that is what I got. I have not checked the condition of game, but I am very unhappy with this whole situation.

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: I received open game case for a game that was supposed to be new.

Hey, Jay_Son32,


Thanks for reaching out to us about your recent purchase. I'm sorry to hear that your order did not arrive in the condition you purchased it in, and I can imagine your disappointment with this situation. 

We want our products to arrive in the correct condition, and I'd be happy to take a closer look into this and see what I can do to help out. Please send me a private message, utilizing the link in my signature below, with the following:


  • Your full name
  • Email address
  • Phone Number
  • Order Number




Meg|Social Media Specialist | Best Buy® Corporate
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