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New Member
Posts: 2
Registered: ‎03-07-2022

I ordered a digital download code and it was sent to the wrong email!

Hello, I just ordered a digital download code for Mario Tennis Aces on the Switch. I made a new account and accidentally put ".con" instead of ".com" when creating my account. I verified my account using my phone number instead of my email and it didn't have me confirm my email... So now I haven't received my download code because it sent to an email address that doesn't exist. Is there any way I could get it sent to the right one? Thank you
Posts: 1,796
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: I ordered a digital download code and it was sent to the wrong email!

Hi, darkenergywolf7, and welcome to our online community!

 

Thanks for posting for support regarding your recent digital download. I hate to hear you haven't received your code, and I can definitely understand wanting to follow up on this incorrect email situation. I'd like the chance to help!

 

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-07-2022

Re: I ordered a digital download code and it was sent to the wrong email!

I sent a private message to you, thank you for the help!

Posts: 1,796
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: I ordered a digital download code and it was sent to the wrong email!

Thanks for the heads up!

 

I've located your private message and will be following up shortly. Please keep an eye on your inbox.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!