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Regular Member
Posts: 26
Registered: ‎01-17-2018

I need help

Hi I placed my pre order of borderlands 3 super edition on Monday August 12 19 my cost price of $80.80 cents because I still have my gcu Active until February And I used my 5 dollar discount as well so my concern is that my account dropped right away when i placed tbe ordered is that the authorization hold or the charge because it has been on processing a few days and if that is the charge is that the only time I will get charge I will appreciate your help

Emerging Expert
Posts: 7,363
Registered: ‎02-25-2013

Re: I need help

If the authorization does not drop after 3 or 4 days you should call your bank.  BB, I believe, sends out the order to void the authorization on a pre-order shortly after it happens. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: I need help

Hello, Tavo1993,


Thanks for connecting back with us here on the Forums!


When you initially place an order, any debit from your account would be an authorization hold as your card is not fully charged until the completion of the order. Once this takes place, the authorization hold will be replaced by the physical charge. If any any time you see two charges on your account, please let us know so that we can look into that as need be. 


I hope this helps!

Cameron|Social Media Specialist | Best Buy® Corporate
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