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New Member
Posts: 7
Registered: ‎11-02-2018

I haven’t gotten the tracking number yet for my Pre-Order of Super Smash Bros. Ultimate.

[ Edited ]

I called your customer service number yesterday to see if My Pre-Order Of Super Smash Bros. Ultimate had been shipped to me yet, and it has. I really wanna track it, but I haven’t gotten the tracking number yet. My Mom actually pre-ordered the game for me, but she deleted her email account, so she can’t get the tracking number via email. But a Best Buy representative told me over the phone that My Mom could receive the Tracking Number via text, since she no longer has the email account. I gave the representative my Mom’s cell phone number, but she still hasn’t received a text with the tracking number. Can somebody maybe give me the tracking number for my Smash Bros. Ultimate pre-order so I can track it, and tell me which delivery service it’s coming from? Either that or text my Mom the Tracking Number if you’re not allowed to give me it? The order number for the game is {removed per forum guidelines}

 

My Mom’s cell phone number is {removed perr forum guidelines}

 

Though, if you could give ME the tracking number since it’s technically my game, that’d be perfect. But if not, you can text it to my Mom, and she can tell me it. Thanks in Advance.

Posts: 4,388
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Registered: ‎12-23-2016

Re: I haven’t gotten the tracking number yet for my Pre-Order of Super Smash Bros. Ultimate.

Hello BMan12899,

 

Welcome to the Best Buy Community forums. I’m super excited for Super Smash Bros. Ultimate as well. Thanks very much for your post, and the private messages you sent in.

 

Under our Privacy Policy, we are only able to provide order details to the person that placed the order. That means we’d need to speak with your mother directly in order to provide any order updates.

 

That said, she won’t even need to reach out to get those updates as long as she knows the order details. If she heads over to our Guest Order Lookup page, here. If she plugs the order number in, along with her last name and phone number, she should be able to get that status update, along with a tracking number once it ships.

 

If you have any questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-02-2018

Re: I haven’t gotten the tracking number yet for my Pre-Order of Super Smash Bros. Ultimate.

Okay, thank you!