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Posts: 1
Registered: ‎07-26-2021

I have not received my digital codes

i place an order for xbox live 12 month digital code and received an email that my order been received on july 24. it is july 26 and i still havent received any email in my spam folder or in my digital librabry.

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: I have not received my digital codes

Good afternoon, Obieone,


Welcome to our forums!  Generally speaking, your digital orders should be available to you shortly after your order is processed, and visible within your Digital Library, so it’s disappointing to hear there seems to be an issue with the Xbox Live code you’ve been waiting for.


I’ll be happy to look into this order further for you, and see what we can do to get you the code you’re looking for.  For me to get started in my research, I’ll just need you to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this information to me.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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