Gaming Support

[reloadlastsave]

I purchased the NSW Shovel Knight Treasure Trove GM PLSH bundle via Best Buy online and chose in store pickup.It is supposed to be the plush toy and a code that unlocks the game on Switch.

I was given the box containing the plush but was not given the code to get the actual game on Switch. I was given an Order Pickup sticker and sent an email, but neither contain a switch code.

[Kayden-BBY Social Media Specialist]

Hey there, reloadlastsave,

Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering I am an avid gamer myself, I can understand how concerning it may be to not receive your game code. This is far from the feedback we like to hear from any of our customers.

That being said, I would be more than happy to investigate and properly document this for further review here at our Corporate Campus. In order for me to do so, kindly use the button below to private message your:

Full name
Phone number
Email address
Order number

Best,